Refund policy

We have a 14-day return policy, which means you have 20 days after receiving your item to request a return, if your item is NON PERSONSALISED or faulty.

To be eligible for a return, your item must be non-personalised, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@madebyclare.co.uk. Please note that returns will need to be sent to the following address: Fairoak House, Leagram, Preston, Lancashire, PR3 2QT.

To start the return process, you must contact us first to book your return in, shipping fees are the responsibility of the customer and are not covered by Designs by Clare.

You can always contact us for any return question at hello@madebyclare.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned - namely custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@designsbyclare.co.uk.